Usability is Not Just Usability: Discovering the Strategies Used by Non-Experts in Making Usability Predictions

Researcher

Survey Design/Online Testing

Analysis

Results of this study reveal that the type design class participants evaluated had a significant effect on the type of strategy participants used to make their a priori usability assessments (UAs).  Participants reported using “complexity” or “organization” most often to predict the usability of cookbooks.  Participants reported using “mental simulation” or “typicality/familiarity” most often for predicting the usability of drinking glasses.  Participants reported using “complexity,” “organization,” and to a lesser extent “typicality/familiarity,” and “mental simulation” as strategies for predicting the usability of cooktops.

PROJECTS

Kentucky Department of Education Email Roll-Out

User Experience Researcher

Interviews

Focus Group

Usability Testing

The Kentucky Department of Education's Director of Technology requested an evaluation and plan for the statewide roll-out of a new email system.  The project was completed by myself, the the KY department of education's Director of Technology, the technology lead at The Lexington School and an IT manager at the University of Kentucky as part of a graduate course requirement and working within a faculty consultancy.

Competitive Analysis and Wireframes

User Experience Research/Design

Heuristic Reviews

Design Recommendations

Usability Testing

As part of a benchmarking exercise, I performed a formal heuristic analysis on the Disney Cruises website and recommended changes.

Set-up Sheet Design

User Experience Designer

Interviews

Focus Group

Usability Testing

Flow Design

Mockups

As a member of the printer development team, I lead the effort for the design of new installation documentation for printers.  This included working closing with information development, software, hardware teams, creating test plans, performing usability tests, analyzing results, and writing and presenting reports/findings.

Hardware Interface Design

User Experience Designer

Interviews

Focus Group

Usability Testing

Flow Design

Mockups

I was part of the entire development process for many printers.  I worked with industrial design, hardware, software and translation teams to design and test the operator panels for multi-function devices.

Software Design

User Experience Designer

Interviews

Focus Group

Usability Testing

Flow Design

Mockups

I was part of the entire development process for many printers.  I worked with industrial design, hardware, software and translation teams to design and test the software (drivers, applications, installation).  I worked on the development of the enterprise portal at Lexmark.  I was the lead User Experience Designer for an internal human resources website for employees at IBM.